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Returns & Exchanges
If you are not completely satisfied with your purchase, we offer a 30-day return policy for most items in their original, unworn condition.
1
Initiate Return
Log into your account or contact support to request a Return Authorization (RA) number.
2
Pack Securely
Place the item in its original packaging, including all certificates and appraisal documents.
3
Affix Label
Print and attach the prepaid insured shipping label provided by our team to your package.
4
Quality Inspection
Once received, our gemologists will inspect the item, and your refund will be processed within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing